Return Policy
Returns & Exchanges
Return, Refund & Exchange Policy
To ensure transparency and protect both our customers and our business, please read our policy carefully before placing an order.
Returns for Defective Products Only
We take great care in producing high-quality, handmade products. Returns are only accepted if the product is defective. To request a return, we require clear photo proof of the defect. Do not send any item back unless your return has been approved, as our return address differs from our shipping address. Unauthorized returns may not be accepted or refunded.
No Size Exchanges or Returns
All our products are handmade to order based on the specifications you select. We do not carry stock, so we cannot offer returns or exchanges for size issues. Please carefully follow our size chart when placing your order. By ordering, you confirm that you understand the size specifications.
Responsibility After Delivery
Once the carrier marks your order as delivered on their website, we are no longer responsible for lost, stolen, or damaged items. Please ensure your shipping address is secure and that someone is available to receive the package. Tracking numbers are provided for all orders to monitor delivery.
Cancellation Policy
Because all products are custom-made, cancellations are only accepted within 1 hour of placing the order. After this window, production may have already begun and cancellations will not be possible.
Refund Process
If a return is approved, the refund will be processed to the original payment method within 5–10 business days after the item has been received and inspected. Please note that refunds do not include shipping costs, and any applicable restocking fee may apply.
Wrong or Damaged Items
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours with photos of the issue. We will arrange a replacement or issue a full refund at no extra cost.
Important: By placing an order with us, you acknowledge and accept these policies.